Sunday, 20 December 2009

The Sun in Splendour, Notting Hill

*Please Note: following our experience at this pub, the manager contacted us, apologized, and expressed that we had chosen his first Sunday off this year to drop in. He kindly offered us a free meal to make it up to us, which we declined. Our experience at this venue may not have been typical, and I am highlighting this because of the generous customer service which followed when Darren (the third commenter on this post) contacted them.

Today's choice, The Sun in Splendour, came highly recommended by Roland's father. Admittedly, the last time he had visited this Notting Hill spot was well before any of us were born, but it still seemed worth a go.

With the holiday season upon us, we thought it a good choice, as while visiting his family, Roland can report back that we have taken the kind advice of our elders and have put it to good use.

Joining us on the Quest today filled with festive cheer were Robin (visiting from NYC), Vera, Roland, Oscar, and Darren.

The Sunday menu is available here. Oscar was so enthused, he decided what he was going to order the night before.

All was going well until we actually arrived at this pub. Upon arriving, I found that the reservation I made for six people got us a table that wasnt meant for six people and wasn't even particularly well suited for eating. (Those are my knees in the bottom of the picture.) It was really a bit like eating at a coffee table. When I pointed ths out, the staff made no effort to offer us an alternative.

As you can also see from the picture on the left, we were given a table with someone else's garbage was on it, which we eventually cleared ourselves after ten minutes. (The Blackberry, pint of beer, and glass of wine were ours- the rest was not)

Dishes Ordered: (Pictured left to right)
Beef Roast: Robin, Oscar, Vera, Darren, & Franc

Steak & Ale Pie: Roland






Tra
ditionally, we discuss the food a bit later in the entry, but as our meal was missing two key components that were promised by the menu, I've assembled this picture to highlight these obvious shortcomings:

When we asked about the missing yorkshires, we were told that they had run out, without apology or offer to make up for it. The swede was never accounted for. The food was cold. I bet I spent more time on this diagram than the kitchen did on our food.


Observations: (collective and individual)
  • My food was freaking cold. (Everyone's food was genuinely cold, except for Roland's pie)
  • The beef was veiny and tough. Parts of the meal were missing. (Darren)
  • My Sunday is ruined (Oscar)
  • Everyone thought I was lucky to have warm food! (Roland)
  • Vera wants to leave England now. (Roland, speaking for Vera)
  • The pub dining area is nice (Robin)
  • I made a reservation for six, and got a table unsuitable for six people dining. The pub wasn't packed. (Franc)
  • Ladies Bathrooms lacked soap, a working hand dryer, or towels. They weren't particularly clean, but I liked the Nana-tastic wallpaper - pictured (Franc)
  • Mashed potatoes AND Roasted potatoes? Where are my any of my 5 a day?
  • I lowered my environment score further after experiencing the bathroom. The urinal coming off the wall was a nice touch. (Darren)
  • I've seen better portable bathrooms (Oscar on the men's room)
  • The food was better than my mother's cooking (Robin, before she regaled us with tales of her mother's cooking, which seems to involve a lot of boiled meat and a casserole (recipe) involving Velveeta, Ritz Crackers, and God only knows what else.)
  • While doing our scores, the waiter cleared our dishes. We made no effort to hide that we were doing a review and that we were tremendously disappointed, and again, the staff made no effort to apologize.
  • Simply put, this was our worst pub of the year. The only good thing about it was the bar space itself, which was nice enough.

On to the scores: (awarded on these guidelines)








Our Updated Map of Eats:

*note: All Pubs visited including today's are noted with their scores in parentheses

View The Quest for the Best Sunday Roast in a larger map

*Amendment made after original posting.

3 comments:

  1. Ouch! Glad I stuck to the hog roast in Hyde Park!!! Sounds dismal!

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  2. The manager called me back after I commented on their own site about how utterly bad it was. He was so apologetic. It turns out he wasn't working that sunday and had to assistant manager. Therefore 3 idiots were left to run the place. They were due for a rollicking and he had organized a team meeting that day to discuss our complaint.

    ReplyDelete
  3. omg that is a low score.

    -Pete

    ReplyDelete